GOVERNMENT OPENS THE LETTINGS DOOR TO OMBUDSMAN SERVICES

New legislation requires all letting and managing agents to belong to an approved redress scheme.

Ombudsman Services has announced that it has been successful in obtaining government approval to operate a redress scheme for lettings and managing agents.

Recent legislative changes mean that all lettings and managing agents will have to belong to an approved redress scheme. Ombudsman Services: Property already operates in this market, and is the chosen ombudsman scheme for the Royal Institute of Chartered Surveyors (RICS), the managing agents’ professional body, ARMA, and for the UK Association of Letting Agents (UKALA). Ombudsman Services also has a close working relationship with the National Approved Letting Scheme (NALS).

To continue working in this field required Ombudsman Services to apply separately to Government to obtain approval. We have been successful and have achieved this. To obtain additional government approval is excellent news and further strengthens Ombudsman Services as the redress provider of choice. It also endorses what we do and how we do it.

Chief Ombudsman Lewis Shand Smith says:

“To obtain additional government approval is excellent news and further strengthens Ombudsman Services as the redress provider of choice for the property sector. It also endorses what we do and how we do it. We already have many lettings and managing agents as participating companies and this change does not affect them. We welcome any new company who chooses Ombudsman Services: Property and we would also encourage them to join one of the trade associations with whom we have a strong relationship.”

UKALA CEO Richard Price commented:

“We welcome the news that the Government has introduced approved redress schemes across the sector and we’re looking forward to working with Ombudsman Services in the future in helping our members solve any issues they have as easily as possible.”

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